Shipping and Refund Policy

We know shipping costs can be frustrating, so we keep it simple. Most orders within the USA ship for one flat rate, no matter how many small items you add to your cart. Fill your cart with sequins, trims, ribbons, and other treasures while paying just one low shipping price.

Domestic Shipping Rates (USA)

We primarily ship all domestic orders via USPS Ground Advantage for reliable and affordable delivery.

Flat Rate Shipping

Shipping is a flat $6.00 anywhere in the USA, no matter how much you order. Whether you're picking up one kit, five kits, or filling your cart with sequins, trims, ribbons, and other craft supplies, you'll pay the same flat shipping rate.

The only exception is the occasional oversized or unusually heavy item, which will be clearly noted in its listing.

Order Processing & Handling Time

We know you're eager to get crafting! All orders are carefully packed and typically processed within [2-3] business days (Monday-Friday, excluding major holidays) of being placed. Orders placed on weekends or holidays will begin processing on the next business day.

Estimated Delivery Times (USA)

Once shipped, your order's estimated delivery time depends on your location. USPS Ground Advantage typically delivers within 2-5 business days for most continental USA destinations.

Please note that delivery to Alaska, Hawaii, and U.S. Territories may take slightly longer. While we strive for quick delivery, please understand that once a package leaves our hands, transit times are managed by USPS and can occasionally be subject to unforeseen delays.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your USPS tracking number. You can use this number to track the progress of your package directly on the USPS website.

International Shipping

Do You Ship Internationally?

Yes! We usually handle international orders through our eBay store. eBay's Global Shipping Program provides tracking and helps make sure shipping costs, taxes, duties, and other fees are taken care of along the way.

International orders do not qualify for our $6.00 flat-rate USA shipping, but we'll do our best to keep your shipping costs as low as possible.

If you see something on our website that isn't currently listed in our eBay store, just contact me and I'll be happy to create a listing just for you.

Please note that, because of eBay's selling fees, some small items may be priced slightly higher than they are on our website. Click here to go to our eBay store

Incorrect Address / Unclaimed Packages

Please double-check your shipping address at checkout. We are not responsible for orders shipped to addresses provided incorrectly. If a package is returned to us due to an incorrect address or if it's unclaimed by the recipient, the customer will be responsible for the original shipping cost and any additional costs to re-ship the order.

Damaged or Lost Packages

All USPS Ground Advantage shipments include up to $100 of insurance at no extra cost to you. In the rare event that your package arrives damaged or is lost in transit, please contact us immediately at AuntieKitsch@gmail.com. We will assist you in filing a claim with USPS and resolving the issue as quickly as possible. Please retain all packaging and damaged items as proof for the claim process.

Please note that USPS will not consider a package lost simply because it is delayed. A package must be at least 15 days past the mailing date before a lost mail claim can be filed. Claims must be filed no later than 60 days after the mailing date.

Thankfully, truly lost packages are extremely rare. Out of the thousands of packages I've personally shipped with USPS over the past six years, only one has ever been genuinely lost in transit.